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Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak

Mohamed Osman, Mariana and M Bakri, Nurul Izzati and Bachok, Syahriah and Ibrahim, Mansor and Mohamed, Mohd Zin (2015) Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak. Procedia Environmental Sciences. ISSN 1878-0296 (In Press)

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Abstract

This paper attempts to evaluate service delivery of the Welfare Department in Perak Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems are crucial in achieving the people’s satisfaction level. This study applied a face to face semi-structured questionnaire survey to 250 respondents from varies category of vulnerable and disadvantaged group within Perak. This research identified there is a relationship between service delivery system performed by government agencies and the quality of life of the respondents in the context of social sustainability for human security. The findings from this research will offer several recommendations in improving the government delivery system in Perak.

Item Type: Article (Journal)
Additional Information: 3833/41043
Uncontrolled Keywords: Service delivery; good governance; social sustainability; the vulnerable and disadvantaged groups; quality of life; human security
Subjects: H Social Sciences > HT Communities. Classes. Races
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Architecture and Environmental Design > Department of Urban & Regional Planning
Depositing User: Dr Mariana Mohamed Osman
Date Deposited: 17 Apr 2015 09:54
Last Modified: 17 Apr 2015 09:54
URI: http://irep.iium.edu.my/id/eprint/41043

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