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E-payment at the local government level: a study of Majlis Bandaraya Shah Alam and Majlis Daerah Kampar

Zahari, Rustam Khairi and Raja Ariffin, Raja Noriza and Zamin, Nurhawani and Mohd. Noor, Norzailawati (2014) E-payment at the local government level: a study of Majlis Bandaraya Shah Alam and Majlis Daerah Kampar. PLANNING MALAYSIA - Journal of the Malaysian Institute of Planners, 3. pp. 27-46. ISSN 1675-6215

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Information and Communication Technology (ICT) adoption through the implementation of electronic government (e-Government) helps improves local authority‘s service delivery for the benefit of the community. Many of the local authorities have adopted the online payment method for the assessment rate collection. Despite the notion that e-Government increased productivity and improved efficiency, citizen‘s usage is still considered minimal and has been comparatively low especially in services involving transactional. This study investigates the factors influencing the usage of online payment method in local authority‘s assessment rate collection. Data for this study was collected through questionnaire, interview and document analysis. The findings showed that perceived usefulness, perceived ease of use, perceived risk, payment receipt issuance and income level seem to influence user‘s intention to adopt the online payment method.

Item Type: Article (Journal)
Additional Information: 732/41029
Uncontrolled Keywords: Urban morphology, GIS, Remote sensing, urban planning, urban governance
Subjects: N Fine Arts > NA Architecture > NA9000 Aesthetics of cities. City planning and beautifying
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Architecture and Environmental Design > Department of Urban & Regional Planning
Depositing User: Rustam Khairi Zahari
Date Deposited: 29 Jan 2015 14:16
Last Modified: 19 Sep 2017 11:40
URI: http://irep.iium.edu.my/id/eprint/41029

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