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E-government application: an integrated model on G2C adoption of online tax

Hussein, Ramlah and Mohamed, Norshidah and Ahlan, Abdul Rahman and Mahmud, Murni (2010) E-government application: an integrated model on G2C adoption of online tax. Transforming Government: People, Process and Policy, 5 (3). pp. 225-248. ISSN 1750-6166

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Abstract

Purpose – The purpose of this paper is to investigate the factors influencing citizens’ intention to use e-filing in the Malaysian context. Design/methodology/approach – The study used quantitative approach methodology. In total, 500 self-administered questionnaires were distributed and 411 were found usable for data analysis; 14 hypotheses were formulated and tested. Findings – Perceived ease of use and perceived usefulness, trust of the government, image, compatibility and service quality are found to be significant predictors of citizens’ intention to use e-filing. Originality/value – An integrated research model of online tax adoption was developed by integrating the technology acceptance model (TAM), diffusion of innovation (DOI), perceived characteristics of innovating (PCI), web trust and perceived risk, web service quality, and political self-efficacy dimensions. Keywords E-government adoption, G2C, Online tax, Trust, Political self-efficacy,Web service quality, Malaysia, Citizens Paper type Research paper

Item Type: Article (Journal)
Additional Information: 1716/4097
Uncontrolled Keywords: Citizens, E-government adoption, G2C, Malaysia, Online tax, Political self-efficacy, Trust, Web service quality
Subjects: H Social Sciences > H Social Sciences (General)
T Technology > T Technology (General)
Kulliyyahs/Centres/Divisions/Institutes: Kulliyyah of Information and Communication Technology > Department of Information System
Kulliyyah of Information and Communication Technology > Department of Information System
Depositing User: Assoc Prof Dr. Abd Rahman Ahlan
Date Deposited: 12 Oct 2011 16:52
Last Modified: 19 Jun 2017 09:00
URI: http://irep.iium.edu.my/id/eprint/4097

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