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Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak

Mohamed Osman, Mariana and Bachok, Syahriah and M Bakri, Nurul Izzati (2014) Assessing Social Welfare Department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak. In: The 5th International Conference on Sustainable Future for Human Security (SUSTAIN) 2014, November 19 - 21, 2014, Sanur Paradise Plaza Hotel & Suites, Bali, INDONESIA. (Unpublished)

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Abstract

This paper attempts to evaluate service delivery of the Welfare Department in Perak Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems are crucial in achieving the people’s satisfaction level. This study applied a face to face semi-structured questionnaire survey to 250 respondents from varies category of vulnerable and disadvantaged group within Perak. This research identified there is a relationship between service delivery system performed by government agencies and the quality of life of the respondents in the context of social sustainability for human security. The findings from this research will offer several recommendations in improving the government delivery system in Perak.

Item Type: Conference or Workshop Item (Full Paper)
Additional Information: 3833/40028
Uncontrolled Keywords: Service delivery; good governance; social sustainability; the vulnerable and disadvantaged groups; quality of life; human security
Subjects: H Social Sciences > HV Social pathology. Social and public welfare > HV40 Social service. Social work. Charity organization and practice
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Architecture and Environmental Design > Department of Urban & Regional Planning
Depositing User: Dr Mariana Mohamed Osman
Date Deposited: 16 Apr 2015 09:21
Last Modified: 29 Jul 2015 08:54
URI: http://irep.iium.edu.my/id/eprint/40028

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