User perceptions of rail public transport services in Kuala Lumpur, Malaysia: KTM komuter

Khalid, Ummi Aqilah and Mohamed Osman, Mariana and Bachok, Syahriah and Ibrahim, Mansor (2014) User perceptions of rail public transport services in Kuala Lumpur, Malaysia: KTM komuter. Procedia Social and Behavioral Sciences, 153. pp. 556-573. ISSN 1877-0428

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Abstract

The needs for effective and efficient public transportation services are crucial to attract more people to use public transport, hence overcoming the issue of traffic congestion. Public transportation in Malaysia, including KTM Komuter, also facing various challenges, hence cannot offer the quality of services desired by passengers. This study aims to investigate the user perceptions towards KTM Komuter services. A survey conducted among the users during the weekdays and weekends. Findings showed three areas of their greatest concerns included services frequency, adherence to schedule and delays. Further, this paper highlighted KTM Komuter services that necessary and needed improvement.

Item Type:	Article (Journal)
Additional Information:	3833/39507
Uncontrolled Keywords:	Public transportation; KTM Komuter; user perception; Malaysia
Subjects:	H Social Sciences > HE Transportation and Communications > HE1001 Railroads. Rapid transit systems
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Architecture and Environmental Design > Department of Urban & Regional Planning
Depositing User:	Dr Mariana Mohamed Osman
Date Deposited:	08 Dec 2014 16:05
Last Modified:	27 Jul 2021 20:26
URI:	http://irep.iium.edu.my/id/eprint/39507

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