Exploring the relationship between residents’ perceived service quality and satisfaction on their current living place

Rahman, Muhammad Sabbir (2014) Exploring the relationship between residents’ perceived service quality and satisfaction on their current living place. International Journal of Research in Business Studies and Management , 1 (1). pp. 47-51.

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Abstract

This research aim to examine the relationship between perceived service qualities and residents’ satisfaction when hygienic facilities play as a mediating role. A questionnaire-based survey was carried out with residents from the major residential areas of Dhaka city. This research applied four stages of statistical analyses such as descriptive analysis, exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and structural equation modelling (SEM). The findings revealed that there is a strong relationship between services provided by the private companies towards resident’s satisfaction when hygienic facilities play as a mediating role

Item Type:	Article (Journal)
Additional Information:	7172/39480
Uncontrolled Keywords:	Service Quality, Hygiene Factors; Community Attachment, Dhaka city; Bangladesh
Subjects:	H Social Sciences > HF Commerce H Social Sciences > HF Commerce > HF5001 Business. Business Administration H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5410 Marketing. Distribution of products
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Languages and Management
Depositing User:	Dr Muhammad Sabbir Rahman
Date Deposited:	03 Dec 2014 10:57
Last Modified:	11 Jun 2018 11:34
URI:	http://irep.iium.edu.my/id/eprint/39480

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