The influence of language of advertising on customer patronage intention: testing moderation effects of race

Rahman, Muhammad Sabbir and AbdelFattah, Fadi AbdelMuniem and Mat Daud, Nuraihan and Osman, Mohamad (2014) The influence of language of advertising on customer patronage intention: testing moderation effects of race. Middle-East Journal of Scientific Research, 20. pp. 67-74. ISSN 1990-9233 E-ISSN 1999-8147

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Abstract

The purpose of this paper is to examine how the language of advertising (LA) influences customer patronage intention (CPI) towards health insurance products in Malaysia. The research also considers the moderating effects of race between LA and CPI. In order to test the hypothesized model, this study uses the responses from a sample of 160 customers of different health insurance service providers in Malaysia. A questionnaire was formed using the required measures from existing literature and the structural equation modeling (SEM) was used to examine the proposed model. The results show that the moderating effects of race were strong between languages of advertising and customer patronage intention. The result also displays a significantly positive relation between advertising languages and customer patronage intention towards health insurance products in Malaysia. The researchers suggest that a coherent and persuasive advertising language be used by health insurance providers.

Item Type:	Article (Journal)
Additional Information:	7172/38586
Uncontrolled Keywords:	Language of Advertising Customer Patronage Intention Race Health Insurance
Subjects:	H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5410 Marketing. Distribution of products
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Languages and Management
Depositing User:	Dr Muhammad Sabbir Rahman
Date Deposited:	07 Oct 2014 10:05
Last Modified:	19 Jun 2018 08:56
URI:	http://irep.iium.edu.my/id/eprint/38586

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