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A review on constructs of the practices of quality management

Tan, Chin Keng and Abdul Rahman, Hamzah (2011) A review on constructs of the practices of quality management. African Journal of Business Management, 5 (20). pp. 7980-7986. ISSN 1993-8233

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Quality management is a management function that ensures the quality of the products, services and/or operation processes of an organization. It contributes to the competitiveness and maintains the sustainability of the organization. This paper reviews the constructs of practices of quality management adopted by researchers. Based on the literature review, the practices of quality management are summarized into eight constructs. They are approaches, methods, tools and techniques, management commitment, quality attitude and culture, customer focus, human resource management, supplier relationship, cost of quality, measurement, information and analysis, and continuous improvement and sustainability.

Item Type: Article (Journal)
Additional Information: 3708/3840
Uncontrolled Keywords: Quality management, practices, constructs.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Architecture and Environmental Design > Department of Quantity Surveying
Depositing User: Dr. Tan Chin Keng
Date Deposited: 24 Oct 2011 15:16
Last Modified: 15 Feb 2016 08:31
URI: http://irep.iium.edu.my/id/eprint/3840

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