Usability evaluation of hospital websites in Nigeria: what affects end users’ preferences?

O. Raji, Shakirat and Mahmud, Murni and Md. Tap, Abu Osman and Abubakar, Adamu (2014) Usability evaluation of hospital websites in Nigeria: what affects end users’ preferences? In: HCI International 2014 - Posters’ extended abstracts: International Conference, HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, Part II. Communications in Computer and Information Science, 435 . Springer International Publishing, Springer-London, pp. 430-434. ISBN 978-3-319-07853-3 (P), 978-3-319-07854-0 (O)

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Abstract

Hospital providers need to deliver satisfactory services in a specialized field which involves a great number of stakeholders with different concerns, needs and requirements. Some hospitals’ policies have been focused on providing health and medical services to the public. Less attention has been given to the responsibility to provide useful, accurate health information of high quality to their key publics mainly by facilitating interactive communication with patients, citizens and physicians and community services. To date, hospitals are turning increasingly towards the Internet and have developed their own web presence in order to enhance interactive communication practices. The research evaluated the usability of hospital websites in Nigeria, focusing on two websites in south- west of the country. Evaluation criteria for assessment were developed. The results provided empirical evidence that websites should be easy to use as well as aesthetically pleasing but must be rich in information content.

Item Type:	Book Chapter
Additional Information:	3451/37916
Uncontrolled Keywords:	Usability, Aesthetic Design, Hospital Websites, Evaluation.
Subjects:	T Technology > T Technology (General)
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Information and Communication Technology Kulliyyah of Information and Communication Technology Kulliyyah of Information and Communication Technology > Department of Information System Kulliyyah of Information and Communication Technology > Department of Information System
Depositing User:	Dr. Murni Mahmud
Date Deposited:	02 Sep 2014 09:27
Last Modified:	19 Jun 2018 14:47
URI:	http://irep.iium.edu.my/id/eprint/37916

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