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An assessment of commuters’ perceptions of safety and comfort levels of ‘women-only coach’: the case study of KTM Komuter Malaysia

Bachok, Syahriah and Mohamed Osman, Mariana and Murad, Mirahida and Ibrahim, Mansor (2014) An assessment of commuters’ perceptions of safety and comfort levels of ‘women-only coach’: the case study of KTM Komuter Malaysia. Procedia Environmental Sciences, 20. 197 -205. ISSN 1878-0296

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Ideally, cities of developing countries and their public transportation services need to be sensitive to the quality of services rendered. In this context, this study assessed the commuters' perceptions towards Women-Only Coach services by the KTM Komuter. KTM Komuter, is a suburban heavy rail service provided by the company Keretapi Tanah Melayu Berhad (KTMB) in Klang Valley, Malaysia. This research centers around the experiences of users of Women-Only Coach, a segmented sub-service especially provided for the safety and comfort of female riders. An on-board survey was conducted among the commuters of Women Only Coach who regularly used the women coach only for travelling. A systematic cluster sample of 550 respondents was taken for data collection, 513 of which were analyzed following a data cleaning process. Descriptive and inferential analyses have been applied to the date. Based on the analyses, it was found that majority of the female commuters were aware about the provision of Women- Only Coach. Moreover, a significant number of respondents claimed that there was an absence of security personnel at Women- Only Coach to monitor the safety of the coach and the majority of these respondents also felt insecure in the presence of male passengers on-board Women-Only Coach. Findings also suggested that a significant number of respondents were not satisfied with the current capacity of Women-Only Coach. The research undertaken had also confirmed the persistence of three major problems related to Women-Only Coach which were (i) the lack of enforcement in Women-Only Coach, (ii) the insufficient capacity to accommodate increasing demand and (iii) the poor visual quality of the signs indicating and distinguishing Women-Only Coach from the other rail-cars. The research also recommended strategic and immediate areas warranting improvements on board Women-Only Coach so as to enhance the current safety and comfort levels during journey makings among the existing users.

Item Type: Article (Journal)
Additional Information: 3499/36532
Uncontrolled Keywords: Women-Only Coach, safety, comfort,users’ perception, KTM komuter, Malaysia
Subjects: H Social Sciences > HE Transportation and Communications
H Social Sciences > HE Transportation and Communications > HE305 Urban transportation
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Architecture and Environmental Design > Department of Urban & Regional Planning
Depositing User: Dr Mariana Mohamed Osman
Date Deposited: 06 May 2014 14:58
Last Modified: 27 Jul 2021 20:29
URI: http://irep.iium.edu.my/id/eprint/36532

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