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Oral communication skills in the financial services and telecommunication, technology, and media industries

Sarudin, Isarji and Mohd Noor, Zainab (2013) Oral communication skills in the financial services and telecommunication, technology, and media industries. International Proceedings of Economic Development and Research, 68 (9). pp. 42-46. ISSN 2010-4626

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Abstract

The ability to speak well in English has been considered an indispensable asset, particularly in organizations that use English as the main language of communication. This paper presents the findings of a study to investigate the importance oral communication skills in the Financial Services and Telecommunication, Technology, and Media industries. Data for the study were gathered from 67 employers from the Financial Services and Telecommunication, Technology, and Media industries. The instrument to collect the data was a survey questionnaire consisted of 20 items on oral communication skills. The findings of the study, based on descriptive and inferential statistics reveal that oral communication skills were found to be statistically more important in the Financial Services than in the Telecommunication, Technology, and Media industries.

Item Type: Article (Journal)
Additional Information: 422/35825
Uncontrolled Keywords: Oral Communication Skills, English Proficiency, Workplace Competency, Employability Skills
Subjects: P Language and Literature > P Philology. Linguistics > P87 Communication. Mass media
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Centre for Languages and Pre-University Academic Development (CELPAD) > English Language Division
Depositing User: Isarji Sarudin
Date Deposited: 25 Feb 2014 15:20
Last Modified: 24 Jul 2014 15:02
URI: http://irep.iium.edu.my/id/eprint/35825

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