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Public sector performance measurement practice in Malaysia

Abdullah, Nur Anisah (2013) Public sector performance measurement practice in Malaysia. In: 10th Asian Academy of Management Conference 2013, 23-25 August 2013, Batu Feringgi, Pulau Pinang. (Unpublished)

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Performance measurement is becoming more relevant as the government is pressuring for more efficient and effective service delivery. A series of in-depth exploratory face-to-face interviews were conducted with public managers of 19 agencies and public bodies across the country asking them to share their experience with what works with performance measurement. Verbatim transcripts of the interviews were thematically coded and analysed. Findings reveal that in addition to the statutory requirement of external reporting, agencies measure performance for improvement. They demonstrate a level of interest in working towards improving how they measure performance, design measure and are progressing towards more effective use of performance information. Agencies were seen to be actively using KPIs to steer employee performance behaviour. There were signs of fatigue due to the laborious task of data collection and the lack of resources specifically allocated for performance measurement. Overall, performance measurement is pervasive across agencies and public bodies.

Item Type: Conference or Workshop Item (Full Paper)
Additional Information: 3489/35383
Subjects: H Social Sciences > H Social Sciences (General) > H96 Public policy (General), Policy sciences
H Social Sciences > HF Commerce > HF5001 Business. Business Administration
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User: Dr Nur Anisah Abdullah
Date Deposited: 06 Feb 2014 11:22
Last Modified: 06 Feb 2014 11:22
URI: http://irep.iium.edu.my/id/eprint/35383

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