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Chronic crisis management: the perception of Malay managers in Malaysian business organization

Fontaine, Rodrigue Ancelot Harvey (2012) Chronic crisis management: the perception of Malay managers in Malaysian business organization. International Journal of Economics, Management and Accounting, 20 (1). pp. 1-17. ISSN 0128-006

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Abstract

This study investigates crisis management by focusing on Bohn (2000). Bohn (2000) uses the term ‘fire fighting’ to describe firms that are in a chronic state of crisis management. Typically, managers rush from one problem to another without having the time to solve problems effectively. They often deal with symptoms but fail to address the root causes of the problem. Fire fighting arises because of a) weaknesses in individual problem-solving skills, b) dysfunctional team dynamics and c) systems problems within the organization. This study explores chronic crisis management in Malaysia by surveying the perception of 150 Malay managers using an instrument derived from the literature. By and large, the data confirms the literature review. The implications for management from an Islamic perspective (MIP) are discussed. In particular, this author speculates that MIP can help develop a better organizational culture and a process-orientated management approach. Both would help prevent fire fighting in organizations.

Item Type: Article (Journal)
Additional Information: 6302/34396
Uncontrolled Keywords: Management from an Islamic perspective, Crisis management, Process-orientated, Result-orientated, Malaysia
Subjects: H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5548.7 Industrial psychology
Kulliyyahs/Centres/Divisions/Institutes: Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User: Dr. Ridhwan Fontaine
Date Deposited: 20 Jan 2014 16:33
Last Modified: 20 Jan 2014 16:34
URI: http://irep.iium.edu.my/id/eprint/34396

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