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Does User-Centered Design (UCD) matter? perspectives of Malaysian IT organizations

Hussein, Idyawati and Mahmud, Murni and Md Tap, Abu Osman and Laura, Jack (2013) Does User-Centered Design (UCD) matter? perspectives of Malaysian IT organizations. International Journal of Interactive Digital Media, 1 (1). pp. 71-78. ISSN 2289-4101 (O), 2289-4098 (P)

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Abstract

In the field of Human-Computer Interaction (HCI), user needs are recognized to be the most crucial component in designing towards usability, hence user experience (UX). This paper explores the most valued component at the earliest phases of design and appreciation of end users among information technology (IT) personnel with different roles at organisations in Malaysia. The organisations are divided into three (3) categories; government agencies, government-link company (GLC), private company. Eighty four (84) personnel are surveyed using a semi-structured questionnaire. The study investigates the gap of awareness in User-Centered Design (UCD) and most important values during IT development process in the organisations. The result points that little evidence is available on the level of user involvement during the design process even thou many respondents believe that user should be the centre of the design process. There is a gap in the International usability standards currently embedded at the national and organisational level at all organisations.

Item Type: Article (Journal)
Additional Information: 3451/32927
Uncontrolled Keywords: HCI; standard; usability; user experience (UX); organizations; Malaysia
Subjects: Q Science > Q Science (General) > Q300 Cybernetics > Q350 Information theory
Kulliyyahs/Centres/Divisions/Institutes: Kulliyyah of Information and Communication Technology > Department of Information System
Kulliyyah of Information and Communication Technology > Department of Information System
Depositing User: Prof Dr ABU OSMAN MD TAP
Date Deposited: 22 Nov 2013 15:51
Last Modified: 22 Nov 2013 15:51
URI: http://irep.iium.edu.my/id/eprint/32927

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