IIUM Repository

Re-examining the bank patronize behavior in Malaysia: a logistic regression approach

Zabri, Zaidi and Abduh, Muhamad (2013) Re-examining the bank patronize behavior in Malaysia: a logistic regression approach. World Applied Sciences Journal , 25 (4). pp. 574-580. ISSN 1818-4952

[img] PDF - Published Version
Restricted to Repository staff only

Download (142kB) | Request a copy


This study is aimed at investigating individual as well as bank specific factors affecting bank customers’ decision prior to patronizing a bank. As many as 394 customers from Islamic and conventional banks are involved in the survey and the data collected are analyzed using logistic regression. The results show that working environment, ease of obtaining financing, return on deposits, extensive branch network, professional advice and asset size are the most significant factors influencing their bank patronize decision. Bank management could utilize the findings by re-think the methods to maintain existing customers, attract new customers and eventually to obtain more profit.

Item Type: Article (Journal)
Additional Information: 6777/32372
Uncontrolled Keywords: Patronize behavior, Islamic banks, Logistic regression, Malaysia
Subjects: B Philosophy. Psychology. Religion > BP Islam. Bahaism. Theosophy, etc > BP1 Islam > BP173.75 Islam and economics
H Social Sciences > HG Finance > HG1501 Banking
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Institute of Islamic Banking & Finance (IIiBF)
Depositing User: Dr Muhamad Abduh
Date Deposited: 22 Oct 2013 16:18
Last Modified: 22 Oct 2013 16:18
URI: http://irep.iium.edu.my/id/eprint/32372

Actions (login required)

View Item View Item


Downloads per month over past year