Consumer protection in the supply of services:a comparative study between the Consumer Protection Act 1999 and Islamic law

Abu Bakar, Elistina and Amin, Naemah (2010) Consumer protection in the supply of services:a comparative study between the Consumer Protection Act 1999 and Islamic law. IIUM Law Journal, 18 (1). pp. 143-162. ISSN 0128-2530

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Abstract

The Consumer Protection Act 1999 (CPA) that came into force on 15 November 1999 represents a milestone in consumer protection in Malaysia.It has several important provisions, some of which are more beneficial than those found in the law of contract and law of tort since its objective is specifically to protect the interest of consumers. The statute is applicable to both goods and services but the provisions on services are very important because previously the laws regulating the supply of services seem to be left behind compared to those regulating goods.The aim of this paper is to examine the relevant provisions of the CPA and make a comparative study with the protection available under the Islamic law of muamalat. The central discussions are on section 53, section 54 and part 1X of the CPA since they deal specifically with the supply of services. The liabilities of the service providers are scrutunised as well as consumers' rights of redress.

Item Type:	Article (Journal)
Additional Information:	546/3190
Uncontrolled Keywords:	Consumer protection, supply of services, Islamic law
Subjects:	K Law > K Law (General) K Law > KBP Islamic Law > KBP1 Islamic law.Shariah.Fiqh > KBP173.25 Islamic law and other disciplines or subjects K Law > KPG Malaysia
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Ahmad Ibrahim Kulliyyah of Laws > Department of Civil Law
Depositing User:	Assoc.Prof.Dr Naemah Amin
Date Deposited:	10 Oct 2011 09:10
Last Modified:	07 May 2014 17:08
URI:	http://irep.iium.edu.my/id/eprint/3190

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