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Factors influence switching behavior of Islamic bank customers in Malaysia

Abduh, Muhamad and Kassim, Salina and Dahari, Zainurin (2013) Factors influence switching behavior of Islamic bank customers in Malaysia. Journal of Islamic Finance, 2 (1). pp. 12-19. ISSN 2289-2117 (O), 2289-2109 (P)

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Abstract

An Islamic bank is now not only facing competition from its peer Islamic banks but also from conventional banks, which offer Islamic banking products through their Islamic subsidiary. When the competition becomes tougher, customers are given more options to choose their banks and switch from their current bank to other Islamic banks. Thus, the objective of this study is to evaluate factors influence the switching behavior of Islamic banking customers, in the case of Malaysia, based on the syariah compliance issues. Using logistic regression, the results show that the customer’s religion, type of account, and whether or not they have account in conventional bank are the significant factors to influence their switching behavior when they encounter non-syariah products and practices in their Islamic bank.

Item Type: Article (Journal)
Additional Information: 6777/30084
Uncontrolled Keywords: Islamic banking, switching behavior, syariah, logistic regression
Subjects: B Philosophy. Psychology. Religion > BP Islam. Bahaism. Theosophy, etc > BP1 Islam > BP173.75 Islam and economics
H Social Sciences > HG Finance > HG1501 Banking
Kulliyyahs/Centres/Divisions/Institutes: Institute of Islamic Banking & Finance (IIiBF)
Kulliyyah of Economics and Management Sciences > Department of Business Administration
Kulliyyah of Economics and Management Sciences > Department of Economics
Depositing User: Dr Muhamad Abduh
Date Deposited: 17 May 2013 21:17
Last Modified: 24 Jul 2014 09:23
URI: http://irep.iium.edu.my/id/eprint/30084

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