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Assessing government to business services performance: the role of human and organizational factors

Hussin, Husnayati and Kassim, Erne Suzila (2010) Assessing government to business services performance: the role of human and organizational factors. In: 14th Pacific Asia Conference on Information Systems (PACIS2010), 9 - 12 July, 2010, Taiwan.

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Abstract

In an attempt to deliver better service performance to businesses and improve the interactions, many public organizations have transformed their business activities by adopting information systems. The reformations of the government-to-business have led to the evaluation of the system service performance and investigation of the factors that shape the success of the IS implementation. Hence, the purpose of the study is to assess the government-to-business service performance and explore the human and organizational factors that influence the success. The findings indicate top management support, facilitating condition, user skills and attitude play a major role in influencing the government-to-business system usage among government agencies. In addition, use of IS in the interaction between government and business has significant influence on the service performance, measured as transparency, service quality and information quality. The findings provide a new perspective for public agencies in their future e-government implementation.

Item Type: Conference or Workshop Item (Full Paper)
Additional Information: 450/2948
Uncontrolled Keywords: government-to-business, system performance, human and organizational characteristics
Subjects: T Technology > T Technology (General)
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Information and Communication Technology > Department of Information System
Kulliyyah of Information and Communication Technology > Department of Information System
Depositing User: Dr Husnayati Hussin
Date Deposited: 05 Oct 2011 11:16
Last Modified: 01 Dec 2011 15:04
URI: http://irep.iium.edu.my/id/eprint/2948

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