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Factors influence switching behavior of Islamic bank customers : does syariah issue matter?

Abduh, Muhamad and Kassim, Salina and Dahari, Zainurin (2012) Factors influence switching behavior of Islamic bank customers : does syariah issue matter? In: Islamic Banking, Accounting and Finance Conference 2012, 2-3 October, 2012, USIM.

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Abstract

An Islamic bank is now not only facing competition from its peer Islamic banks but also from conventional bans, which offer Islamic banking products through their Islamic subsidiary. When the competition becomes tougher, customers are given more options to choose their banks and switch from their current bank to other Islamic banks. Thus, the objective of this study is o evaluate factors influence the switching behavior of Islamic banking customers, in the case of Malaysia, based on the syariah compliance issues. Using logistic regression, the results show that the customer’s religion, type of account, and whether or not they have account in conventional bank are the significant factors to influence their switching behavior when they encounter non-syariah products and practices in their Islamic bank.

Item Type: Conference or Workshop Item (Full Paper)
Additional Information: 4600/26367
Uncontrolled Keywords: Islamic banking, switching behavior, syariah issues, logistic regression
Subjects: H Social Sciences > HG Finance
K Law > KBP Islamic Law > KBP1 Islamic law.Shariah.Fiqh
Kulliyyahs/Centres/Divisions/Institutes: Kulliyyah of Economics and Management Sciences
Depositing User: Dr Muhamad Abduh
Date Deposited: 05 Nov 2012 16:36
Last Modified: 03 Dec 2012 09:15
URI: http://irep.iium.edu.my/id/eprint/26367

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