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The application of regression analysis on users tolerance to prolonged waiting time: the case of KTM Komuter services of Malaysia

Bachok, Syahriah and Mohamed Osman, Mariana and Khalid, Ummi Aqilah and Zainaldin, Mohd Faisal (2013) The application of regression analysis on users tolerance to prolonged waiting time: the case of KTM Komuter services of Malaysia. In: 13th International Conference on Design and Operation in Railway Engineering 2012 (COMPRAIL 2012), 11-13 September 2012, New Forest, UK.

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Abstract

Public transport routes and services are the vital movement agents in urban areas. Amongst issues of public transport performances are waiting time and transfer penalties incurred during multi-modal journey undertakings. This study has applied regression analysis on prolonged waiting time in order to quantify passengers’ tolerance to inconsistencies in train departure and arrival times. Some 1000 users of KTM Komuter services, in Kuala Lumpur, Malaysia have participated in this study. The regression analysis model which is being developed shows that high tolerance to waiting time have been persistent among many commuters of the rail services. Several independent variables including socio-demographic and rail services characteristics have been found to have influenced this high level of tolerance. Other models have also been developed for variation to tolerance to punctuality (time arriving), modified ticketing systems, delays time, changing frequency, increased safety eleme n! ts, and convenience levels. The regression analysis results have shown that if these inefficiencies and inconsistencies are not addressed in a timely and systematic manner, public transport services will experience more dwindling numbers of passengers in the near future. The models developed, are deemed to be useful for the services operators and regulators since they are planning and developing various systems improvements in the coming years to encourage mode switching behaviours from private vehicles to public transport use.

Item Type: Conference or Workshop Item (Full Paper)
Additional Information: 3499/25962 (Published in Computers in Railways XIII. Computer System Design and Operation in the Railway and Other Transit Systems, WIT Press, ISBN: 9781845646165)
Uncontrolled Keywords: Public transport services, regression analysis, waiting time, KTM Komuter
Subjects: H Social Sciences > HE Transportation and Communications > HE305 Urban transportation
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Architecture and Environmental Design > Department of Urban & Regional Planning
Depositing User: Dr Mariana Mohamed Osman
Date Deposited: 01 Aug 2013 12:44
Last Modified: 14 Oct 2014 12:20
URI: http://irep.iium.edu.my/id/eprint/25962

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