A study on top management commitment and ISO 9000 certification

Tan, Chin Keng (2010) A study on top management commitment and ISO 9000 certification. In: 3rd Regional Conference on Engineering Education (RCEE 2010) and Research in Higher Education 2010 (RHEd 2010), 7 - 9 June, 2010, Kuching, Sarawak.

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Abstract

The research aims to determine the level of top management commitment towards quality management and whether there is significant difference on top management commitment towards quality management implementation between construction organizations with and without ISO 9000 certification. The research methodology of questionnaire survey is applied in data collection for the research, the data is analysed with the descriptive statistics and hypothesis testing. Research findings indicate that the top management of a construction organization is generally committed to the implementation of quality management from perspectives of quality goals, efforts, involvement, attitude to change and resources allocation. However, it is also found that the top management does not place quality as the priority against the factor of cost and time. In addition, there is not conclusive finding indicating difference on top management commitment towards quality management implementation between ISO 9000 certified and non-ISO 9000 certified organizations.

Item Type:	Conference or Workshop Item (Full Paper)
Additional Information:	3708/2286 (ISBN: 9789839805871)
Uncontrolled Keywords:	Quality management; ISO 9000 system; top management commitment
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Architecture and Environmental Design > Department of Quantity Surveying
Depositing User:	Dr. Tan Chin Keng
Date Deposited:	29 Sep 2011 08:38
Last Modified:	04 Oct 2011 12:12
URI:	http://irep.iium.edu.my/id/eprint/2286

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