Interactive voice response technology for telephony system

Abu Shariah, Mohammad A. M. and Ainon, Raja Noor and Khalifa, Othman Omran (2011) Interactive voice response technology for telephony system. In: Human Behaviour Recognition,Iidentification and Computer Interaction. IIUM Press, Kuala Lumpur, pp. 213-223. ISBN 978-967-418-156-7

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Abstract

Speech is tbe primary means of communication between people. For reasons ranging from technology curiosity about the mechanism for mechanical realization of human speech capabilities. To the desire to automate simple tasks inherently requiring human-machine interactions. There have been many interesting advances and developments since the invention of the first speech recognizer at Bell Labs in the early 1950's. Besides inventing useful automated speech recognizers, scientislS and researchers' contribUlions were to produce emeienl algorilhms lhal help 10 pnxlucc beller quality aulomated speech recognition systems. and improve lhe accuracy and malching standanrd in order to make the syslems more useful

Item Type:	Book Chapter
Additional Information:	4119/21657
Uncontrolled Keywords:	Voice response technology, telephony system
Subjects:	T Technology > TK Electrical engineering. Electronics Nuclear engineering > TK7800 Electronics. Computer engineering. Computer hardware. Photoelectronic devices
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Engineering > Department of Electrical and Computer Engineering
Depositing User:	Prof. Dr Othman O. Khalifa
Date Deposited:	05 Sep 2012 16:06
Last Modified:	19 Nov 2020 09:59
URI:	http://irep.iium.edu.my/id/eprint/21657

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