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Problems in implementation of ISO 9001 quality management system among Malaysian contractors

Tan, Chin Keng and Yeoh, Kah Ching (2010) Problems in implementation of ISO 9001 quality management system among Malaysian contractors. In: 4th International Borneo Business Conference 2010, 13-15 December 2010, Miri, Sarawak.

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The government of Malaysia strongly encourages the Malaysian contractors to obtain ISO 9001 certification. The certification is to produce contractors that practice standards that are recognized not only in Malaysia but also abroad. However, the number of ISO 9001 certified contractors in Malaysia is very low if compared with the total number of contractors in the country. The objectives of this research are to determine the human-related problems associated with the implementation of ISO 9001 quality management system based on the perceptions of the ISO 9001 certified contractors and propose solutions for those problems. A questionnaire survey was conducted to achieve the research objectives. Samples for the survey were drawn from the list of ISO 9001 certified contractors in Malaysia. A total of forty-four (14.47% from the total questionnaire sent) responses received. The major human-related problems identified from the results a questionnaire survey are staff’s lack of experience to exercise the system, lack of commitment of staff, and lack of initiative among staff. It is suggested that in order to enhance the experience of staff for the ISO 9001 quality management system, appropriate training courses to be provided to the relevant staff. In addition to that, the organizations should recruit more staff which are capable and experience on ISO 9001 quality management system. As for the problems of lack of commitment and initiative among staff towards the implementation of the quality management system, it is recommended that quality culture should be inculcated in construction organizations and positive enhancement such as rewarding staff for their good performance and compliance to the ISO 9001 quality management system should be taken.

Item Type: Conference or Workshop Item (Full Paper)
Additional Information: 3708/2022 (ISBN 9789675418143)
Uncontrolled Keywords: ISO 9001, implementation, contractors, human-related problems, Malaysia
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Architecture and Environmental Design > Department of Quantity Surveying
Depositing User: Dr. Tan Chin Keng
Date Deposited: 11 Oct 2011 09:48
Last Modified: 15 Feb 2016 08:54
URI: http://irep.iium.edu.my/id/eprint/2022

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