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Improving the quality of user experience by deploying an open access network framework in a Fiber-To-The Home environment in Malaysia

Ismail, Zahid and Chik, Razmi (2011) Improving the quality of user experience by deploying an open access network framework in a Fiber-To-The Home environment in Malaysia. In: 2nd International Conference on Business and Economic Research (2nd ICBER 2011), 14th-16th March 2011, Holiday Villa Beach Resort and Spa, Langkawi Kedah, Malaysia.

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Abstract

Content delivery via High-Speed Broadband Fiber-to-the-Home Services in Malaysia has yet to improve the Quality of Experience of the average subscribers as static contents, program menus, and channel packages delivered cannot address relevant and personalized contents to diversified subscribers in their needs and goals. Furthermore there is no common open service platform to integrate contents from licensed service providers and independent content providers alike. The objective of this research is to examine an open access network strategy that can improve the Quality of Service delivered and increase the level of Quality of Experience of the subscribers. The Open Access Network strategy will allow subscriber the freedom to select any service provider on the network. The deployment of an open-access based Active Optic Networks (AON) Fiber-To-The-Home model to individual homes enable subscribers to personalize and customize contents based on personal preference in real-time. Content management strategy such as video-based content convergence, streaming and on demand video content management and customization will significantly improve customer level of experience. In the future this study will be used as input by high speed broadband service providers in analyzing methods to increase their service delivery revenue by increasing the level of subscriber satisfaction.

Item Type: Conference or Workshop Item (Full Paper)
Additional Information: 6279/14834
Uncontrolled Keywords: Quality of User Experience, Quality of Service, Open Access Fiber-To-TheHome-Network, Active Optic Networks, Passive Optic Networks, Quality of User-Based Content Selection,Content Personalization and Customization, Content Convergence, Subscriber and Content Management Policy
Subjects: T Technology > T Technology (General) > T10.5 Communication of technical information
Kulliyyahs/Centres/Divisions/Institutes: Kulliyyah of Information and Communication Technology
Kulliyyah of Information and Communication Technology
Depositing User: Puan Suriani Razali
Date Deposited: 09 Jul 2013 10:10
Last Modified: 09 Jul 2013 10:10
URI: http://irep.iium.edu.my/id/eprint/14834

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