Analysis and application of an outsourcing risk framework

Abdullah, Lili Marziana and Verner, June M. (2012) Analysis and application of an outsourcing risk framework. Journal of Systems and Software, 85. pp. 1930-1952. ISSN 0164-1212

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Abstract

There is much reported research on risk, and risk management but research on strategic IT system development outsourcing risk, from the client perspective, remains unclear. A literature-based conceptual risk framework for strategic IT system development outsourcing from the client perspective has been developed. We then investigate, (1) critical client risks for strategic IT system development outsourcing projects, and (2) the most common critical client risk factors for such projects. In order to identify any serious omissions in our framework an initial validation of the risk framework is provided through a review of nine published cases of unsuccessful strategic IT system development outsourcing projects. The risks critical to a client are associated with complexity, contract, execution, financial, legal, the organizational environment, planning and control, scope and requirements, the team, and the user. Risks manifest in all nine published cases, include (1) complexity and (2) the team. Three risk factors not previously identified in the initial framework are included in a revised framework. The risk framework assisted us in identifying a number of critical risk factors affecting the outcome of strategic IT system development outsourcing projects.

Item Type:	Article (Journal)
Additional Information:	4559/12943
Uncontrolled Keywords:	risks, strategic IT development project outsourcing, client perspective
Subjects:	T Technology > T Technology (General)
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Information and Communication Technology > Department of Information System Kulliyyah of Information and Communication Technology > Department of Information System
Depositing User:	Dr. Lili Marziana Abdullah
Date Deposited:	20 Jul 2012 08:49
Last Modified:	02 Jun 2014 15:55
URI:	http://irep.iium.edu.my/id/eprint/12943

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