Ali, Syed Ahmad and Azeem, Muhammad Umer and Yazdani, Naveed and Bajwa, Sami Ullah and Aslam, Haris
(2025)
Falling against incivility spirals or standing to maintain individuality: a social conformity perspective.
Management Research Review, 48 (5).
pp. 486-807.
ISSN 2040-8269
Abstract
Purpose
The main purpose of this paper is to empirically investigate the spiraling effects of workplace incivility. In doing so, the authors examine how workplace incivility begets other forms of mistreatment such as ostracism and abusive supervision, which in turn hinders employees’ job performance. In addition, the authors also test the buffering role of social skills in this process.
Design/methodology/approach
This study investigates a mediated moderation model with multitime and multisource data from 205 employees working in different Pakistani-based organizations (self-rated at T1 and supervisor rated at T2).
Findings
The results of this study provide support to the predictions that workplace incivility diminishes employees’ ability to perform through parallel mediations of ostracism and abusive supervision. The empirical findings also show that social skills moderate the negative relationship between abusive supervision and job performance.
Originality/value
This work extends the contemporary slant in workplace incivility, ostracism and abusive supervision literature by providing empirical evidence of spiraling effects of workplace incivility. In addition, the authors also tested the critical buffering role of social skills in mitigating the negative effects of such mistreatments at work
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