Al Azmi, Abdul Rahman and Wan Nik, Wan Noor Nazayan and Embong, Zulmaryan and Che Ahmad, Aminudin and Muhammad, Siti Aesah @ Naznin and Abu Kassim, Noor Lide and Tauhed, Siti Zainab (2024) Self-assessment questionnaire development for soft skills competency and core value evaluations. International Journal of Public Health Science, 13 (1). pp. 67-75. ISSN 2252-8806 E-ISSN 2620-4126
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Abstract
Soft skills play a vital role for providing excellent customer service in the healthcare setting. This study aims to develop and assess the instrument validity and reliability before measuring the levels of soft skills competency and core value internalization on staffs at the Sultan Ahmad Shah Medical Centre @International Islamic University Malaysia (SASMEC@IIUM). A self-assessment questionnaire was developed through three phases. The first phase involved reviewing and identifying relevant literatures and existing soft skills assessment instruments through bibliographic searches and expert consultations. A conceptual model was then established based on the selected conceptual frameworks after determining all relevant soft skill domains. The second phase involved generating relevant items, removing duplicate or irrelevant items, and appraising the content validity by three experts. The third phase was data collection, wherein the finalized instrument was distributed to 32 staff of SASMEC@IIUM via google forms. The instrument reliability was investigated through internal consistency reliability or Cronbach’s alpha, with all items, except for the construct ‘gratitude’, achieving acceptable values by exceeding the threshold value of 0.7. Subsequently, two gratitude items were removed from the questionnaire. The current instrument and theoretical framework employed in the self-assessment questionnaire development are valid and reliable for the actual application.
| Item Type: | Article (Journal) |
|---|---|
| Uncontrolled Keywords: | Core value, Questionnaires, Self-assessment, Soft skills, Validity and reliability |
| Subjects: | L Education > L Education (General) |
| Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): | Kulliyyah of Education Kulliyyah of Education > Department of Language & Literacy Kulliyyah of Dentistry Kulliyyah of Dentistry > Department of Prosthodontics Kulliyyah of Science Kulliyyah of Science > Department of Computational and Theoretical Sciences Kulliyyah of Medicine Kulliyyah of Medicine > Department of Department of Orthopaedics, Traumatology & Rehabilitation Sultan Ahmad Shah Medical Centre (SASMEC) |
| Depositing User: | DR Wan Noor Nazayan Wan Nik |
| Date Deposited: | 28 Jan 2025 13:00 |
| Last Modified: | 28 Jan 2025 13:01 |
| URI: | http://irep.iium.edu.my/id/eprint/118985 |
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