E-wallets and financial behavior: understanding user preferences in digital transactions

Mohamed Yousoof, Farida Bhanu and Ahmad Nazar, Shafinaz and Jun, Woo Deng and Akbar, Mohamed Aslam (2024) E-wallets and financial behavior: understanding user preferences in digital transactions. International Journal of Business and Technology Management, 6 (1). pp. 94-107. E-ISSN 2682-7646

PDF - Published Version Restricted to Repository staff only Download (257kB) | Request a copy

Abstract

The rapid technological advancements are reshaping global dynamics, notably in the financial sector. The evolution of Financial Technology (FinTech) is particularly striking, with e-wallets increasingly supplanting traditional cash and card transactions. This study aims to explore the pivotal factors influencing the behavioral intention of individuals to adopt e-wallets astheir preferred financial technology. The investigation focuses on variables such as perceived ease of use, perceived usefulness, privacy and security concerns, public health awareness, and feature diversity. By employing a descriptive approach, a survey of 250 respondents was conducted, and the data analyzed using SPSS software. This research holds substantial significance for both government and industry sectors. For governments, understanding these factors can aid in designing policies that promote digital payment adoption, contributing to a more efficient, transparent financial system and reduced cash management costs. In the industry sector, insights from this study can guide businesses in optimizing their payment solutions, enhancing customer experience, and staying competitive in an increasingly digital economy.

Item Type:	Article (Journal)
Uncontrolled Keywords:	e-wallet, behavioural intention, financial technology
Subjects:	H Social Sciences > HJ Public Finance > HJ9011 Local finance H Social Sciences > HM Sociology > HM811 Deviant behavior. Social deviance
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences
Depositing User:	Dr Mohamed Aslam Akbar
Date Deposited:	11 Mar 2024 16:14
Last Modified:	11 Mar 2024 16:14
URI:	http://irep.iium.edu.my/id/eprint/111188

Actions (login required)

View Item