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Hospital food service quality improvement questionnaire (HFSQIQ) : development, translation and validation of questionnaire

Osman, Noor Suzana and Md Nor, Norazmir and Mustafa, Norashikin and Rusali, Roszanadia and Ishak, Ruzaina (2023) Hospital food service quality improvement questionnaire (HFSQIQ) : development, translation and validation of questionnaire. Journal of Health and Translational Medicine, Special Issue 2. pp. 196-211. ISSN 1823-7339 E-ISSN 2289-392X

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The hospital food service department provides meals to staff, patients, and their caregivers while adhering to dietary therapy guidelines and promoting nutritional wellness. High-quality food service plays a pivotal role in offering inpatients nourishing meals that promote physical and mental well-being, aiding their recovery and overall health during their hospitalisation. This study aimed to develop and validate a tool for measuring and evaluating hospital food operations using the Total Quality Management approach. A literature review, in-depth interviews with food service employees, and a peer-review process were conducted to identify the domains and items for the questionnaire. A “Hospital Food Service Quality Improvement Questionnaire” (HFSQIQ) with 61 items in six domains was developed and the content validation was performed by seven experts. The questionnaire was translated into Malay, and the internal consistency of the HFSQIQ was examined using Cronbach’s alpha. Resultantly, the HFSQIQ depicted high validity and reliability, with a high I-CVI and Kappa index rating for most items and a Cronbach alpha value of 0.97 and 0.98 for the importance and performance scales, respectively. In conclusion, the HFSQIQ is a useful tool for evaluating and improving the quality of hospital food service operations.

Item Type: Article (Journal)
Uncontrolled Keywords: Questionnaire Development, Questionnaire Validation, Reliability, Hospital Food Service, Quality Improvement, Total Quality Management
Subjects: H Social Sciences > HA Statistics
Q Science > Q Science (General)
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Allied Health Sciences
Kulliyyah of Allied Health Sciences > Department of Nutrition Sciences
Depositing User: Dr Norashikin Mustafa
Date Deposited: 17 Jan 2024 09:26
Last Modified: 17 Jan 2024 09:34
URI: http://irep.iium.edu.my/id/eprint/110181

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