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A survey of usability awareness in IT industry

Hussein, Idyawati and Mahmud, Murni and Md. Tap, Abu Osman (2011) A survey of usability awareness in IT industry. In: 2011 International Conference on User Science and Engineering (i-USEr), 29 November -2 December 2011, Universiti Teknologi Mara, Shah Alam.

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This paper reports a survey result of usability awareness in the information technology (IT) industry. The survey involved 72 personnel who were IT-practitioners, non-IT practitioners and IT students based on their involvement in the IT development process. Generally, they require more exposure to understand the usability importance and practice. Result reveals there is no significant different on the usability awareness between IT practitioners (e.g. software developer, system analyst etc.), non-IT practitioners (e.g. sales and marketing personnel) and IT student in IT industry. Finding indicates that usability is perceived as a “common sense” knowledge for both IT and non- IT practitioners. The international standard for usability is lacking in the IT development projects. The degree of recognition of Human-Computer Interaction (HCI) and usability terminology is higher than expected, but the practice towards usability received lack attention. Profiles from the students who work as trainee and non-IT personnel indicated a relatively high condition on blaming themselves for not understanding current system interfaces in use. This study provides an indication of current usability awareness following user-experience (UX) development

Item Type: Conference or Workshop Item (Full Paper)
Additional Information: 3451/10794
Uncontrolled Keywords: Human-Computer Interaction (HCI); usability; IT development process; IT practitioners; non-IT practitioners; HCI practitioners
Subjects: T Technology > T Technology (General)
T Technology > T Technology (General) > T55.4 Industrial engineering.Management engineering. > T58.5 Information technology
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Information and Communication Technology > Department of Information System
Kulliyyah of Information and Communication Technology > Department of Information System
Depositing User: Prof Dr ABU OSMAN MD TAP
Date Deposited: 03 Jan 2012 09:12
Last Modified: 20 Mar 2012 16:28
URI: http://irep.iium.edu.my/id/eprint/10794

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