Modeling the workflow of bug prioritization tasks descriptively using the past events

Raja Altaf, Sohaib and Sheikh Abdul Aziz, Madihah and Shah, Asadullah (2023) Modeling the workflow of bug prioritization tasks descriptively using the past events. International Journal on Perceptive and Cognitive Computing (IJPCC), 9 (2). pp. 14-24. ISSN 2462-229X

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Abstract

Prioritizing bugs is one of the critical decision-related tasks in managing the maintenance phase whereas it is exposed as a key challenge in handling bug reports. On the other hand, the bug triager is a prominent role to observe influencing factors for handling the bug prioritization tasks effectively. Analysis of previous bug reports shows that it is essential to handle bug prioritization tasks with the appropriate workflow. However, it is revealed that there is a research gap in modeling the workflow of prioritization tasks. The paper aims to characterize the workflow model of prioritization tasks. This research is based on a document analysis design using qualitative data from previous bug reports and other artefacts. Over 100 bug reports from large software corporations are accessed and filtered, while 20 bug reports are used for obtaining empirical data. In this study, a descriptive workflow model for prioritizing bugs is proposed by analyzing past events. This model characterizes the states of bug prioritization tasks, their statuses, and the transitions between them. Additionally, this research analyzes the industrial aspect of the proposed model and demonstrates its usefulness in providing valuable insights to the bug triager into ongoing prioritization tasks that will assist him in decision-making in prioritizing bugs retrospectively and prospectively. The finding of this research also reveals that bug reports are a valuable resource that contains significant prioritization features which is useful for illustrating the workflow of bug prioritization tasks descriptively. Thus, the implications of the model for theory and practice are discussed.

Item Type:	Article (Journal)
Additional Information:	106697/3815
Uncontrolled Keywords:	Bug Priority, Workflow Model, Bug Handling, Decision-Making, Previous Bug Reports, Bug Triagers’ Role
Subjects:	T Technology > T Technology (General)
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Information and Communication Technology > Department of Information System Kulliyyah of Information and Communication Technology > Department of Information System
Depositing User:	Dr Madihah Sheikh Abdul Aziz
Date Deposited:	13 Sep 2023 10:15
Last Modified:	16 Nov 2023 15:36
URI:	http://irep.iium.edu.my/id/eprint/106697

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