Government delivery system: the effectiveness of local authorities in Perak, Malaysia

Mohamed Osman, Mariana and Bachok, Syahriah and M Bakri, Nurul Izzati and Harun, Nor Zalina (2014) Government delivery system: the effectiveness of local authorities in Perak, Malaysia. In: AMER International Conference on Quality of Life (AicQoL 2014), 4-5 Jan 2014, Kota Kinabalu, Sabah.

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Abstract

This paper evaluates the effectiveness and efficiency of service delivery performed by local authorities in the state of Perak, Malaysia. Local authorities‟ performances are important in giving positive public perception to the overall government structure. In developing countries, improving the quality of government delivery system is quite challenging, but effective delivery systems are crucial in achieving the people‟s satisfaction level. A total of 250 respondents in selected 10 local authorities participated in the questionnaires survey. The survey was to assess the level of performances performed by Local Authorities in Perak. Several recommendations proposed to strengthen local authorities‟ performances and improved public satisfaction level.

Item Type:	Conference or Workshop Item (Plenary Papers)
Additional Information:	3833/38386
Uncontrolled Keywords:	Quality of Services ; Local authorities‟ performances; Satisfaction Level; Perak Malaysia
Subjects:	H Social Sciences > HT Communities. Classes. Races > HT51 Human settlements. Communities
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Architecture and Environmental Design > Department of Urban & Regional Planning
Depositing User:	Dr Mariana Mohamed Osman
Date Deposited:	02 Dec 2014 09:46
Last Modified:	15 Jul 2016 01:48
URI:	http://irep.iium.edu.my/id/eprint/38386

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